Contact Center Pro Support

Overview: The GoTo Contact Center Pro knowledge base is a great way to quickly find answers to many of your support questions from within the product itsel...

Logging into the Agent Experience The Agent Experience is the application from which an agent makes, receives and manages calls (or other interaction...

Set the Agent Experience to use PSTN The Agent Experience is the application from which a Contact Center Pro agent makes, receives and manages calls (or...

This guide explains the basic troubleshooting steps for when an agent cannot pass the Audio Check when logging into the Agent Experience on a Windows comput...

Executive Summary Many customers are looking for a curated list of recommended headsets that are fully compatible with the product. This article will as...

Console Logs - Agent Experience This article explains how to capture Browser console logs from the Agent Experience. To capture logs from the Desktop Ex...

Console Logs - Desktop Experience This article explains how to capture Browser console logs from the Desktop Experience. To capture logs from the Agent ...

Purpose In certain circumstances, we may recommend that you ask your Contact Center Pro users to clear their browser cache before logging on. This m...

Purpose In certain circumstances, we may recommend that you ask your Contact Center Pro users to clear their browser cache before logging on. This m...

Fixing Microphone Setting Missing from iOS App Occasionally, agents using the iOS app see an issue where the microphone setting is missing completely fr...

Getting Started with GoTo Contact Center Pro APIs The API examples below will guide you in accessing information on call/interaction sessions and user a...

10DLC Registration for A2P SMS Brands & Campaigns In 2021, US and Canadian mobile network operators (MNOs) created a formal process to legitimize Ap...

Managing Call Recordings If you have Call Recordings enabled on a queue, this article shows you how to access those recordings via the Contact centre...

Minimum Requirements for GoTo Contact Center Pro To ensure optimal performance when accessing the contact center, running Screen Recording, or using the...

Browser Tabs Going to Sleep By default, the Google Chrome and Microsoft Edge browsers put tabs to sleep after one hour of no active use. When it does so...

Invalid CSV File Error Sometimes, when uploading a new CSV list to the Preview Dialer, the following error can be encountered: This error usually means...

10DLC: Registering SMS/MMS Phone Numbers In 2023, U.S. carriers implemented stricter filtering measures for A2P 10-digit long code SMS and MMS messages se...

The Session Details screen is a useful tool that allows interested parties, such as Contact Center Managers, to view details of an individual agent and thei...

The Contact Center Pro Support Portal Our support portal has been designed to simplify the raising, managing and updating of CCPro Support Tickets. You ...