Executive Summary
Many customers are looking for a curated list of recommended headsets that are fully compatible with the product. This article will assist in selecting the most suitable headset to ensure optimal performance and user experience. Our aim is to cover a range of headsets that cater to different user preferences and professional needs. This list comes directly from our customers, who have vetted and used these devices within their own call centers using the product.
Type of Device
While handling interactions, headsets are recommended rather than using your computer microphone to reduce background noise. When choosing headsets to handle calls, we recommend using a wired headset with a 3.5 mm jack (analog) port. You can use a USB headset, but this option will consume resources from your computer. A noise-canceling microphone with a design that places the microphone close to your mouth will increase audio quality.
We do not recommended wireless or Bluetooth® headsets for professional long-term usage. The battery level may not last for the entire day and as the battery reduces, so does the connectivity range. Wireless devices suffer from interference from other wireless devices in the area, making it a poor option for call centers. Common complaints are bad reception or increased latency, both falsely pointing to a network issue.
If you do choose to use a wireless headset, it is recommended to select one that connects via a USB-A or USB-C dongle rather than on that syncs directly to the computer. This will reduce the risk that the device will disappear and reset if the device goes out of range, since the computer never loses connection to the dongle.
Recommendations
The following headsets have come recommended by real customers and are listed in no particular order.
Wired Options
 |  |  |
| POLY Blackwire 3330 Series | LOGITECH Zone Wired | JABRA Evolve 40 |
 |  |  |
| POLY Blackwire 5220 | LOGITECH H390 USB | JABRA Evolve2 65 |
Wireless Options*
 |  |  |  |
| POLY Voyager 5200 UC | POLY Voyager 6200 UC | JABRA Evolve 75 SE | SHOKZ OpenComm2 UC |
*Many wireless headsets offer connectivity over Bluetooth® or USB. For best results, a USB connection is recommended.